COOKIES

How are your cookies packaged?

All cookie are individually bagged and sealed in a clear cello bag for a full view of your beautiful sweets.  You have the option of adding bows or additional type of embelishments. We can also pack your cookies in boxes or individual boxes. Extra charges apply.

How far in advance should I order my cookies?

Your cookies are always made fresh to order based on the date you request.
So please allow about 2 - 3 weeks prior to shipping. Please note that transit time or busy season may incur additional time. 

We recommend that you receive your cookies at least 1 - 2 days prior to your event.

In a rush? Just give us a call or email us with your needs.


How long will cookies stay fresh?

Your cookies are individually bagged and sealed and will remain fresh tasting for about 2 - 3 weeks.


Cookie Flavours.

We have Vanilla and Chocolate sugar Cookies. More exciting flavours are coming soon.

Our cookies are made to order using only the freshest ingredients available. Our basic sugar cookie dough contains flour, butter, sugar, salt, vanilla bean, natural flavouring extracts (eg lemon, almond), eggs, cocoa powder and baking powder.

Our icing contains powdered sugar, meringue powder, natural flavourinf extracts, water and FDA approved food colourings. We do have a variety of flavourings for our icing. Please email us for more information.

Some cookies may be covered with fondant or fondant embelishments.


Cookie Shipping

We ship within Australia and we use Australia Post to ship your cookies. Shipping is calculated based on location and volume of the package and prior to submitting your payment information.

We take great care in packaging and shipping your order using a variety of cushioning materials including layers of bubble wrap and packing peanuts. All boxes are clearly marked as "Fragile".  Once your cookies are handed to the carrier, we entrust them at that point.

Please be aware that all cookies can experience small chips, lose  or cracked embelishements and similar defects in transit. We don't recommend shipping cookies that have decorations that may stand out from the main portion of the cookie. These type of cookies are especially delicate and prone to breakage, even with the level of protection we use in your order.

We do not ship 3D cookies and advise a pick up for cookie designs that are more delicate.


Liability

We are not resposible for packages which are left outside and are subjestd to hear, rain and/or other elements. 

In the event that your order is damaged in transit, we do not offer expedited productions or shipping replacements.

Unfortuantely, we nor our carries are responsible for any delay or non delivery of your order caused by circumstances beyond
our control such as weather or natural disasters or due to customer errors.